NAKED Underwear Return Policy

We want you to love every piece. If something does not work for you, here is how returns work. This policy applies to every order delivered in the United States.

Shop only on our official website

Some websites use our name and brand without permission. Place your orders and return requests only on naked-underwear.com, under this policy. We are not responsible for purchases made on other websites.

14 days to tell us

Let us know within 14 days of delivery. E-mail contact@naked-underwear.com with your order number and the items you want to return. We will reply with the next steps and the return address.

What you get

• Lingerie (bodysuits, sets, bras, briefs and thongs, garter belts, bustiers and corsets, swimwear): for hygiene reasons, these items are not eligible for a cash refund. Once we receive your return, you choose an exchange (another size or another style) or a store credit for the value of the item, valid on our online store.
• Other items (nightgowns, kimonos and robes, jewelry and accessories): once we receive your return, you choose a refund to your original payment method or an exchange.

Return conditions

• Items must be unworn, unwashed and clean, with their labels and hygiene liner intact.
• Try items on over your own underwear. Never remove the hygiene strip on briefs, thongs and bodysuits.
• Include a note with your order number in the package. A copy of your order confirmation helps too.
• Use the original packaging if you can, or a box that protects the items during shipping.

If a returned item is worn, damaged, incomplete or missing its hygiene liner, we contact you to find a suitable solution.

Return shipping

Return shipping costs are paid by you. We recommend a tracked shipment so you keep proof of shipping. E-mail us the tracking number when you ship.

Defective item or error on our part (wrong item or wrong size sent): we offer a replacement or a refund, and we cover the return shipping costs.

Inspection and processing

We check returned items when they arrive, generally within 7 business days. Then we process your exchange, store credit or refund, and we send you an e-mail. Refunds go back to your original payment method. Your bank may take a few business days to show the credit. We never charge a restocking or handling fee.

Free gifts

Some gifts are offered from a certain order amount. If your return brings the value of the items you keep below the amount that unlocked a gift, that gift is no longer included. You have two options:

• Send the gift back with your return: your refund or store credit is not reduced.
• Keep the gift: its value is deducted from your refund or store credit, up to the amount due.

The value of a gift is its price on our website on the date of your order. This rule applies to each gift whose amount is no longer reached.

Good to know

This Return Policy is part of our Terms of Sale. If you and our customer service disagree, this policy is the reference. It does not limit your rights under applicable law, or any better offer our customer service has made to you.

Questions? E-mail contact@naked-underwear.com. We are happy to help.